FAQs

ORDERING

How do I place an order?

You can place an order by visiting our Order Here page and choosing the form that best fits what you’re looking for. From everyday treats and market preorders to cookie cakes, cakes, cupcakes, holiday orders, and custom events, each form will walk you through the information we need to create your order.

How far in advance should I order?

For everyday treats and standard orders, we recommend ordering as early as possible with at least 3-4 days advance notice.

Custom cakes, cookie cakes, cupcakes, and larger orders require additional planning and should be requested further in advance with at least 2 weeks notice.

Availability is not guaranteed until your order has been confirmed.

Can I place an order for a specific date?

Yes! You can request your desired date on the appropriate order form. Please keep in mind that submitting a request does not automatically reserve your date. Your order is not confirmed until you receive confirmation from Happy Crumbs Co.

Can I order something that isn't listed on the menu?

Absolutely! If you have an idea that you don't see on our menu, we'd love to hear about it. Contact Us directly and expect a response within 24-48 hours.

Do you accept last-minute orders?

Sometimes! Last-minute orders depend entirely on our current schedule, ingredient availability, and the size/complexity of the order. You're always welcome to ask, but we cannot guarantee that we will be able to accommodate a short turnaround.

When is my order officially confirmed?

An order is considered confirmed only after Happy Crumbs Co. has reviewed your request and communicated confirmation to you. The order/date is not considered secured until the required deposit has been received.

PICK UP

Where do I pick up my order?

Happy Crumbs Co. is a home bakery located in the Gallatin, Tennessee area. Exact pickup instructions and the pickup address will be provided with your order confirmation.

Do you offer delivery?

What happens if I'm late for pickup?

Please communicate with us as soon as possible if you are running late. Because we are a small home bakery with a schedule to maintain, we cannot always accommodate extended pickup windows.

What if I forget to pick up my order?

Please contact us as soon as possible. Orders that are not picked up during the agreed-upon pickup window may not be able to be held or remade, especially for perishable items.

PAYMENT

What forms of payment do you accept?

We accept Cash, Venmo, Apple Pay, and Card. If you request payment by card, you will be sent a link to pay securely through Square.

When is payment due?

A specified non-refundable deposit amount is required at time of order. The full payment is due upon pickup of order.

Is my deposit refundable?

Deposits are generally non-refundable because they secure your date and account for the time spent planning and preparing for your order. Please see our full Terms & Conditions for details regarding cancellations and changes.

Do you refund if I change my mind?

Because our treats are made specifically for each order, refunds and cancellations are handled according to our Terms & Conditions. Please contact us as soon as possible if you need to make a change.

STORAGE + FRESHNESS

How should I store my treats?

Majority of our treats store best in an air-tight container, however storage recommendations vary by product. Your order may include specific care instructions, especially for cakes and other items that require special handling.

How long do your treats stay fresh?

Freshness varies by product. For the best taste and texture, we recommend enjoying your treats as soon as possible after pickup and following the storage instructions provided with your order.

Can I freeze my treats?

Some treats freeze well while others are best enjoyed fresh. If you'd like to freeze your order, please ask us for product-specific recommendations.

Do cookie cakes need to be refrigerated?

No, cookie cakes should be left on the counter at room temperature and served as soon as possible for the best taste and texture. Store leftovers in an air-tight container on the counter for up to a week.

Do cakes need to be refrigerated?

We recommend refrigerating your cake until 1-2 hours prior to serving. For most cakes, we recommend allowing it to reach room-temperature before serving, but can depend on the type of cake, filling, and frosting. Your cake care instructions will tell you how your specific cake should be stored.

How should I transport my cake?

Keep your cake level and place it on a flat surface in an air-conditioned vehicle. Avoid placing it on a seat, in direct sunlight, or anywhere it can slide or tip.

ALLERGIES + INGREDIENTS

Do your treats contain allergens?

Our baked goods may contain or come into contact with common allergens including wheat, milk, eggs, soy, peanuts, and tree nuts. Specific ingredients vary by product.

Do you offer allergen-free treats?

No. Due to the nature of our cottage kitchen we are unable to provide gluten-free, dairy-free, or nut-free products at this time.

Can you accommodate food allergies?

Please let us know about any allergies when placing your order. Because Happy Crumbs Co. operates in a home bakery environment where allergens may be present, we cannot guarantee an allergen-free product.

Can I get an ingredient list?

Yes! If you have a question about the ingredients in a specific item, please contact us before ordering.

CHANGES + CANCELLATIONS

Will my order look like the inspiration?

Not necessarily. Inspiration photos help communicate your desired style, but handmade baked goods will naturally have small variations.

Can I change my order after submitting it?

Please contact us as soon as possible if you need to make a change. Changes cannot always be accommodated once ingredients have been purchased, baking has begun, or a custom design has been prepared.

Can I cancel my order?

Cancellation policies depend on the type of order and how far in advance the cancellation is requested. Please review our Terms & Conditions for the full policy. Because custom orders require advance planning, deposits and payments may be non-refundable. Please contact us as soon as possible if your plans change.

What if my order is cancelled?

In the unlikely event that we are unable to fulfill your order, we will communicate with you as soon as possible and work with you regarding available options and refunds.

ABOUT

Where are you located?

Happy Crumbs Co. is a home bakery located in Gallatin, Tennessee. We happily serve Sumner County and surrounding areas.

Do you bake everything yourself?

Yes! Each order is made with care in small batches.

Are you a home bakery?

Yes! Happy Crumbs Co. is a small home bakery, which allows us to put a lot of care and attention into each order.

Why is Happy Crumbs Co. different?

We believe baked goods are about more than just dessert. Every treat is made with care, intention, and a whole lot of love—praying that every crumb leaves you feeling joyful and blessed.

Still Have A Question?

We'd love to help! Send us a message or reach out through social media, and we'll get back to you as soon as we can. Find our information on our Contact Us page.

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